Refund policy
At Kowhai Gifts, we carefully curate and package each gift box with love and attention to detail. We want every customer to be delighted with their purchase.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 24 hours of receiving your order at: kowhaigiftsnz@outlook.com
Please include:
- Your order number
- A description of the issue
- Photos of any damage or incorrect items
We will assess the issue and work with you to provide a suitable solution, which may include a replacement, refund, or store credit where appropriate.
Change of Mind
As our gift boxes are carefully prepared and packaged specifically for each order, we are unable to offer refunds or exchanges for change-of-mind purchases.
Please carefully check your order details, delivery address, and chosen gift box before completing your purchase.
Product Availability
Occasionally, a product included in a gift box may become unavailable. If this occurs, we will replace it with an item of equal or greater value that matches the theme and quality of the original product.
Contact Us
If you have any questions about your order, please contact us at kowhaigiftsnz@outlook.com