FAQs

Do you provide urgent, same day or weekend delivery?

If you require an urgent delivery or you would like your gift box to arrive on the weekend, please email us at: kowhaigiftsnz@outlook.com and we can discuss available options with you. We will do our best to help. Shipping costs may vary.

Do you do custom gift boxes?

I will always do my best to work with you to create the prefect gift box. I will email a quote of prices to you. The time frame on these boxes will also differ from standard shipping times.

If you are looking for a particular theme or product please email us on : kowhaigiftsnz@outlook.com

Will my Kowhai gift box delivery be tracked?

Yes, you will be emailed a tracking link as soon as your box is dispatched so you can track your gift delivery.

If you would prefer to have a non-signature delivery please add that into notes at checkout under the special instructions section.

Do you offer click and collect?

Sorry we currently do not offer click and collect for our gift boxes.

Do you have vegan/gluten free/dairy free/sugar free gift box options?

We don't have any currently as an option however we always would love to try our best to put together a box that can suit personal needs. Please contact us to see what we could do.

Are your products all NZ made and local?

We are passionate about supporting New Zealand businesses and aim to include New Zealand-made products wherever possible. The majority of our products are sourced from local Kiwi makers and suppliers.

Some gift boxes, particularly the children’s gift boxes, may also include carefully selected products from trusted international brands where suitable New Zealand-made alternatives are not available. Product descriptions will indicate key items included in each box. We often find with our kid gift boxes some of the items that kids love are not always NZ made so we aim to have a balance here.

Are all your toys and products authentic brands?

Yes, we only use genuine brands in our gift boxes.