Delivery Information
At Kowhai Gifts, we work hard to ensure your gift box arrives quickly and safely.
All our gifts are Signature Required due to their value. However if you would like this removed please add "no signature required" to the special instructions area in your shopping cart page.
We deliver to New Zealand residential and business addresses only (no PO Box addresses please).
When sending a gift to an apartment address, please supply any access codes or additional instructions the couriers may require to be able to access the property/building.
Shipping Rates
Orders placed over $120 to a single address - FREE DELIVERY
- Auckland standard- $10.00
- Auckland (Rural )-$12.00
- North Island Standard - $15.00
- North Island (Rural) - $19.00
- South Island standard $20.00
- South Island (Rural) $25.00
Delivery Times
(Below time frames are calculated after dispatch, please allow us 1-2 working days to dispatch your item)
Auckland: - 1-2 Business Days
Auckland Rural: 1-2 Business Days
North Island 1-3 Business days
North Island Rural: 2-4 Business Days
South Island 2-3 Business days
South Island Rural: 3-7 Business Days
If your gift box delivery urgent or you require it on a certain day, please contact us on kowhaigiftsnz@outlook.com We can work through available options for you, and will always do our best to help.
Important Delivery Information
Do you provide urgent , same day or weekend delivery?
If you require an urgent delivery or you would like your gift box to arrive on the weekend, please email us at: kowhaigiftsnz@outlook.com and we can discuss available options with you and will do our best to help.
Do you offer click and collect?
Sorry we do not currently offer Click and Collect.
High Volume shipping rates:
High volume shipping rates of more than 3 boxes please contact us for delivery information and prices.
Damaged, late or missing parcels:
Due to the level of love and pride we have in our boxes we always take to ensure every gift box leaves our premises in perfect condition. From time to time however, couriers may cause damage in transit.
If your gift arrives damaged please report it within 24 hours. All original packaging must be kept. Please provide photos when emailing us on kowhaigiftsnz@outlook.com. We will then make a claim on your behalf with the courier. If the claim is successful we will then organise a replacement.
Please Note
While we aim to meet all delivery timeframes, occasional delays may occur due to courier demand, weather conditions, rural delivery locations, or circumstances beyond our control.
If you have any questions about your order or delivery, please get in touch and we'll be happy to help.
